Shipping policy

Last Updated: 24 July 2026

Beauty Care is an Ahmedabad-based online beauty and cosmetics store serving customers through thebeautycare.in.

This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

1. Delivery Area

We currently deliver orders within India.

International shipping is not currently available unless specifically stated otherwise on our website.

Orders can only be delivered to serviceable PIN codes supported by our courier partners.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–4 business days after successful order confirmation.

Business days exclude Sundays and public holidays.

During major sales, festivals, promotional events, unexpected demand, or operational disruptions, processing may take longer.

3. Delivery Time

After dispatch, delivery time may depend on:

  • Customer location
  • PIN-code serviceability
  • Courier availability
  • Public holidays
  • Weather conditions
  • Local restrictions
  • Other circumstances outside our reasonable control

Customers will receive tracking information when it becomes available.

The delivery estimate provided by the courier is an estimate and not a guaranteed delivery date.

4. Shipping Charges

Beauty Care currently offers free standard shipping on eligible orders above ₹999.

For orders below the applicable free-shipping threshold, shipping charges may apply and will be shown before the order is completed.

Any special free-shipping promotion displayed on the website will be subject to the terms shown with that promotion.

The final shipping charge displayed during checkout will apply to the order.

5. Order Tracking

Once an order is dispatched and tracking information becomes available, it may be communicated through the contact details provided while placing the order.

Tracking updates are provided by the relevant courier partner and may sometimes take time to appear after dispatch.

6. Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

Please carefully check:

  • Recipient name
  • House, flat, or shop number
  • Street or area
  • City
  • State
  • PIN code
  • Mobile number

Beauty Care cannot guarantee successful delivery where incorrect or incomplete delivery information has been provided.

If you notice an address error before dispatch, contact us immediately at beautycareindia07@gmail.com.

We will try to assist, but an address change cannot be guaranteed once an order has been processed or dispatched.

7. Delivery Attempts

Courier partners may contact the recipient if they need assistance locating the delivery address.

If delivery cannot be completed after reasonable attempts, the parcel may be returned to Beauty Care.

Re-shipping may require additional shipping charges where the failed delivery occurred because of an incorrect address, customer unavailability, refusal to accept the order, or another reason outside Beauty Care's reasonable control.

8. Damaged or Tampered Packages

Please check the outer package when receiving your order.

If a parcel appears significantly damaged, opened, or tampered with, you may refuse delivery where appropriate.

If you accept the parcel and later discover that an item is damaged, incorrect, leaking, missing, expired, or otherwise eligible under our Refund Policy, contact us within the applicable reporting period.

Please retain the product, packaging, shipping label, and relevant photographs until the issue is resolved.

9. Delayed Orders

Occasionally, orders may be delayed because of:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Government restrictions
  • Remote-location service limitations
  • Events outside our reasonable control

We will make reasonable efforts to help customers with delayed shipments but cannot guarantee courier delivery dates.

10. Lost Shipments

If tracking indicates an unusual delay or a shipment appears to be lost, contact us at beautycareindia07@gmail.com.

We will raise the issue with the courier partner and take appropriate action after the shipment status has been investigated.

11. Multiple Shipments

In some cases, products from the same order may be shipped separately.

Where this happens, you may receive more than one tracking number.

You will not be charged additional shipping solely because Beauty Care chooses to split an order into multiple shipments.

12. Cash on Delivery

Cash on Delivery may be available for eligible orders, locations, and products.

Availability will be shown during checkout.

Beauty Care may limit or disable Cash on Delivery for certain orders where reasonably necessary to prevent fraud, repeated delivery refusal, or misuse of the service.

13. Changes to This Policy

Beauty Care may update this Shipping & Delivery Policy from time to time to reflect changes to courier services, business practices, delivery areas, or applicable requirements.

The latest version will always be available on this page.

14. Contact Us

For shipping and delivery questions:

Beauty Care
Email: beautycareindia07@gmail.com