Refund policy

Last Updated: 24 July 2026

At Beauty Care, we want every order to reach you in the correct condition.

Because we sell cosmetics, skincare, personal-care, and beauty products, certain products cannot be returned once opened or used due to hygiene and safety considerations.

Please read this policy carefully before placing your order.

1. Return and Replacement Window

Any eligible issue with an order must be reported to Beauty Care within 5 days from the date of delivery.

Requests received after this period may not be eligible for a return, replacement, or refund except where required under applicable law.

2. When a Return or Replacement May Be Accepted

You may contact us if:

  • You received the wrong product
  • The product arrived damaged
  • The product was leaking when delivered
  • The package arrived materially tampered with
  • The product received was expired at the time of delivery
  • A product is missing from your order
  • The item received is materially different from the item ordered

Each request will be reviewed before approval.

3. Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for:

  • Opened cosmetics
  • Used skincare products
  • Used personal-care products
  • Products with a broken seal
  • Products with damaged or missing original packaging caused after delivery
  • Products that have been used or tested
  • Products returned without their original accessories, labels, or packaging where applicable

Products purchased during a sale, discount, bundle, or promotional offer remain eligible for review where they are damaged, incorrect, expired, defective, or otherwise covered by this policy.

A promotional purchase does not remove any rights available to a customer under applicable law.

4. Change-of-Mind Returns

Due to the hygiene-sensitive nature of cosmetic and personal-care products, Beauty Care does not generally accept returns simply because:

  • You changed your mind
  • You no longer want the product
  • You selected the wrong shade, size, fragrance, variant, or product
  • The product does not suit your personal preference

Please review product information carefully before placing an order.

Nothing in this policy limits rights that cannot legally be excluded.

5. Reporting a Damaged or Incorrect Order

Contact us at: beautycareindia07@gmail.com

Please include:

  • Your order number
  • Name used for the order
  • Details of the issue
  • Clear photographs of the product
  • Photographs of the outer packaging where relevant
  • A photograph of the shipping label where relevant

We may request additional photographs or an unboxing video where reasonably necessary to understand the issue.

Please keep the original product and packaging until your request has been reviewed.

6. Return Approval

Do not send a product back before receiving return instructions from Beauty Care.

Products returned without prior approval may not be accepted.

Once your request has been reviewed, we will tell you whether:

  • A replacement will be arranged
  • A return is required
  • A refund will be issued
  • Additional information is required

7. Return Shipping Cost

Where a return is required because Beauty Care supplied an incorrect product or an eligible product arrived damaged or defective, reasonable return shipping arrangements will be handled by Beauty Care.

Unauthorised return shipping costs will not automatically be reimbursed.

8. Replacements

Where appropriate and stock is available, we may replace an eligible damaged, incorrect, or defective product.

If a replacement is unavailable, an eligible refund may be offered instead.

9. Refunds

Once an eligible refund has been approved, it will normally be initiated within 5–10 business days.

Refunds for prepaid orders will normally be processed to the original payment method where technically possible.

The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

For Cash on Delivery orders, we may request suitable bank or UPI information to process an approved refund.

Shipping or COD charges may be non-refundable unless the refund is required because of an error attributable to Beauty Care or where otherwise required by law.

10. Order Cancellation

You may request cancellation before your order has been dispatched.

Send the request as soon as possible to beautycareindia07@gmail.com.

Once an order has been packed, dispatched, or handed to the courier, cancellation may no longer be possible.

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

11. Orders Refused at Delivery

Repeated refusal of confirmed Cash on Delivery orders may affect the availability of Cash on Delivery for future purchases.

Any action taken will remain subject to applicable consumer law.

12. Allergies, Skin Reactions and Product Suitability

Cosmetic products may affect different people differently.

Customers should carefully review the ingredient list, usage instructions, warnings, and product information before use.

Where appropriate, perform a patch test before regular use.

Stop using a product and seek appropriate professional advice if you experience a serious or unexpected reaction.

Personal sensitivity or a product not suiting an individual's skin, hair, fragrance preference, or expectations does not automatically mean that the product is defective.

13. Contact Us

For return, replacement, cancellation, or refund requests:

Beauty Care
Email: beautycareindia07@gmail.com